KnackClock Privacy Statement



We understand that the privacy of your information is important to you, and we are committed to being transparent about how we use, share, and protect your information. To help further our commitement, we have developed this Privacy Statement to help you better understand the types of information we collect, why we collect it, how we will use it, and the various options you have to manage the privacy of your personal information.

Scope of this Privacy Statement

This Privacy Statement describes our privacy practices for the personal information we collect in the usual course of business, including through our services, sites, products, mobile applications, desktop applications, software (collectively, "Services") and other initiatives such as marketing and product trainings.

We may provide additional "just-in-time" disclosures or additional information about the data collection, use and sharing privactices of those specific Services. These notices may supplement or clarity our privacy practices or may provide you with additional choices about how we will process your personal information.

This Privacy Statement includes some important information, please take the time to read the entire Privacy Statement. Of course, if you have any questions please reach out to us.

1. WHAT INFORMATION WE COLLECT.

Information You Give Us.

  • Creating an Account. When you create an account we collect information that allows us to set up or open your account, such as your name, photograh, address, email address, phone number, user ID, and password.
  • Using our Services. We receive information from you when you use our Services, such as information about your business name. We may also collect additional information from you when you sign-in or otherwise use our Services.
  • We may also collect information that you choose to share like location service.

The “Service” includes (a) the Site, (b) the on-demand KnackClock® time attendance system, tools and services provided through the Site and by the KnackClock API made available via the Site, and (c) all software, data, text, images, sounds, video, and content made available through the Site or services, or developed via the KnackClock API (collectively referred to as the “Content”). Any new features added to or augmenting the Service are also subject to this TOS.

Information We Get When You Use the Service.

When you access or use our Services, we may automatically collect certain information about you and how you use the Services. This may include:

  • Device information. We may collect device information such as Internet Protocol ("IP") addresses, log information, error messages, device type, and unique device identifiers. For example, we may collect IP addresses from you when you log into the Services as part of our log-in and security features.
  • Usage Information. We may collect usage information such as the pages you viewed, the features you use, your browser type, and any links you click on to leave or interact with our Services.
  • Location Information. Certain Service features may collect your precise location data, device motion data, or both, if you grant permission to do so in your device settings.
  • Content. We may also collect content that you provide through the Services, such as information about your business such as your customer details; content you post on our community pages; content you provide to our customer care agents; and feedback you provide about the Services.
  • Camera and Contacts. Certain Service features may have access to your camera and contacts if you grant permission in your device setting.
  • Information from Cookie and other Technologies. KnackClock and our service providers may use commonly-used tools such as cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, "Cookies") to provide the Service you requested, recognize your visit, track your interactions with our Services, and improve your and other customers' experience. You have control over some of the data we collect from Cookies and how we use it. For more information, please see our Cookies Policy.
  • Local Storage. We may collect and store information (including personal information) locally on your device.

Information We Get From Third Parties

We may also get information about you from other third parties where permitted by applicable law. For example, we receive information from:

  • third-parties who help us to supplement the information you have provided and to ensure the accuracy of your information. For example, we use third party service providers to validate your mailing address.
  • third parties who provide us with information about you or your interaction with our Services. For example, we may obtain service and support information or technical issues you have raised with services for diagnosis purpose.

Required Information

Some of the functionalities in our Service may require you to provide information in order for you to use the Service. If you do not wish to provide the required information, you may not be able to use certain features or the Service. We will try to let you know what information is required and what information is optional. We may also combine information that you provided us with information about you that we get from other sources, in accordance with applicable law.

2. How Do We Use Your Information.

We use your information in various ways, including to:

  • Provide, Improve, Protect, and Deliver the Services. To provide you with the Services that you have accessed or requested; to personalize your experience; to provide technical support; to protect the security and safety of the Services, our customers, KnackClock, and others; or to otherwise operate our business.
  • Communicate with You. From time to time we may communicate with you, including to:
    • provide you with important information about the Services or your accounts, such as subscription related information.
    • give you offers for third-party products and services that we think may be of interest to you.
    • send you information about KnackClock, special offers, and new product releases.
  • Protect KnackClock and Others. To protect KnackClock, our customers, and others such as for the purpose of combatting fraud.
  • Analyze Your Information. We may use both manual and automated systems, such as machine learning and artificial intelligence, to: analyze your information to improve our Services; personalize your experience; automate certain aspects of the Service; aggregate, de-identify or anonymize your information; provide you certain features; and protect the safety and security of KnackClock, our Services, our customers and others.

In general, we will use the personal information we collect from you only for the purposes described in this Privacy Statement or for purposes we provide at the time we collect your personal information. However, we may also use your personal information for other purposes that are not incompatible with the purposes if and where this is permitted by applicable law. We will provide you with further information on any such additional processing when this happens, in accordance with applicable data protection laws.

3. PROCESSING PERSONAL INFORMATION.

Our legal basis for collecting and using the personal information described in this Privacy Statement will depend on the type of personal information and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you, including details of any legitimate interest we rely on to process your personal information.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the Help menu in the mobile app.

4. WHAT YOU CAN DO TO MANAGE YOUR PRIVACY.

You have choices when it comes to managing the privacy of your personal information.

  • You can restrict background location sharing by navigate to your Account Settings and you can turn on/off.
  • Cookies and Other Tracking Technologies. You can find information on changing your browser settings to opt-out of Cookies in your browser settings. Customers and visitors in the EEA may make changes to your Cookies settings by launching the cookie consent widget available on our websites. If you disable some or all of the Cookies the Service, or parts of the Service may not work. For more information, please see our Cookies Policy.
5. DATA RETENTION.

we retain your information as long as is necessary to maintain your KnackClock account or to provide you with our Services. Once you have terminated your account or otherwise cease using our Services (including if we determine your account has gone inactive), we will no longer retain your information except to the extent necessary:

  • to send you marketing communications in accordance with your marketing preferences (which you can change at any time – see Section 5);
  • for our legal or regulatory compliance (e.g. maintaining records of transactions you have made with us), to exercise, establish or defend legal claims, and to protect against fraudulent or abusive activity on our Service; or
  • for general product improvement purposes in accordance with this Privacy Statement, provided that any data retained for this purpose will be used only for a limited period and handled securely and in confidence.

If we no longer need your information for the above purposes, we will generally delete or de-identify it in accordance with our standard data retention practices. However, there may be occasions where we are unable to fully delete or de-identify your information due to technical or other operational reasons, for example where your information has been archived onto back-up systems. Where this is the case, we will take reasonable measures to securely isolate your information from any further processing until such time as we are able to delete or de-identify it.

6. Third-Party Services, Links and Integrations.
  • Third-Party Services. Third-party products, services and applications may use or integrate with our Services, or otherwise be offered through our Services ("Third-Party Services"). For example, we offer various applications through Apps.com. If you choose to use any of these Third-Party Services or link or sync any of these Third-Party Services with your KnackClock account you are permitting us to provide your information and any information associated with your account, including personal information, to the third party. Your interactions with these Third-Party Services are governed by the privacy statement of the company providing the relevant Third-Party Service.
  • Apps.com. If you access or use Apps.com, which is an online marketplace for on-demand website and mobile applications that run on or through our Services, this Privacy Statement only applies to applications that are posted by KnackClock and link to this Privacy Statement. If an application is posted by a third party, the privacy statement of that third party applies and this Privacy Statement does not.
  • Third-Party Advertising and Analytics. KnackClock may use advertising networks and other third -parties to display advertising on our Services or to manage our advertising on other sites. Our third-party partners may place Cookies on our Services and unaffiliated websites in order to serve advertisements that may be relevant to you based on your browsing activities and interests, and to determine the effectiveness of such advertisements. If you wish to opt-out of interest-based advertising, visit Digital Advertising Alliance's Network Advertising Initiative's, or Your Online Choices.

    • Even if you opt-out of such Cookies or otherwise opt-out of interest-based advertising, you will still receive advertisements, they just won't be tailored to your interests. If you opt-out and later delete your Cookies, use a different browser, or buy a new computer, you may need to renew your opt-out choices.

7. SECURITY OF YOUR INFORMATION.

We understand that the security of your information is important to you. We provide appropriate technical and organizational security controls to protect your information. But, even with our best efforts, we cannot ensure or warrant the security of your information. You can find out more about how we protect your information and the steps you can take to help protect your information here.

8. SENSITIVE DATA STORED.

We stored your sensitive data like password in encrypted form in database.

9. HOW TO CONTACT US.

If you have questions or comments about this Privacy Statement or our practices, please contact us:

  • Email: support@knackgen.com
  • KnackClock 2730 Treymore Dr. Orlando, Florida - 32825, USA
  • You can chat with us under Help menu in mobile app.
10. CHANGES TO OUR PRIVACY STATEMENTS.

From time to time we may change or update our Privacy Statement. We reserve the right to make changes or updates at any time without your approval. If we make material changes to the way we process your personal information, we will provide you notice via our Service or by other communication channels, such as by email or community post and if required by applicable data protection laws seek your consent to those material changes.

11. COLLECTION AND USE OF CHILDREN'S PERSONAL INFORMATION.

Our Services are intended for and directed to individuals 18 or over and we do not knowingly collect personal information from minors.